These interviews are part of a series that highlights new hires within the industry. Have you recently started a new role or do you know someone who has? Submit your ideas to Megan Gosch.
Michael Murphy was recently appointed general manager of the Hyatt Regency Lake Tahoe Resort, Spa and Casino.
What are you looking forward to the most in your new role as General Manager?
So many things, but primarily, I love getting to know and supporting our team members and our guests, as well as the Tahoe community. I’m always fascinated by the paths people take in life to get them to this amazing part of the country.
How do you think past experiences have prepared you for this role?
Having 20-plus years of experience with Hyatt Hotels and Resorts, I have been living and breathing our Purpose of Caring for people to be their best every single day. It’s second nature to me and I feel most at home in my role when I’m meeting new people and helping them enjoy their vacation time.
How did you get into the industry?
I literally grew up in hotels. My father was a general manager for Sheraton Hotels for a number of years. I developed a passion for the industry at a very young age and knew it was something I wanted to pursue.
What are you hoping to achieve in your new role?
I am fortunate to come to such a special property. We have an incredibly seasoned team that have tremendous pride in the hotel. At last count, we have over 80 associates that have 20+ years at this property alone. That is pretty unique. I want to support our team in the best way possible so we may continue to deliver a world-class experiences to our guests and retain happy, passionate team members.
What do you enjoy most about the industry?
There are so many things I enjoy about the industry, but ultimately it comes down to the people. Some of the people who have impacted my life in the most profound ways have all been in the industry. Hospitality draws a certain kind of person: they’re friendly, outgoing, and truly care about creating memories for our guests. Those are the kind of people I get to work with here in Tahoe, and I couldn’t be any excited about going to work every day because of them.