These interviews are part of a series that highlights new hires within the industry. Have you recently started a new role or do you know someone who has? Submit your ideas to firstname.lastname@example.org.
Ryan Galvin was recently hired as director of sales and marketing for the Hyatt Regency Lost Pines in Austin, Texas.
1. What are you looking forward to in your new role as director of sales and marketing at the Hyatt Regency Lost Pines?
I’m extremely excited to return to my resort roots. I started my career in resorts 13 years ago and to have the opportunity to return to such an iconic resort is truly a dream come true.
2. How do you think your past industry experience has prepared you for this role?
I think that my experience in markets such as San Francisco, Chicago and most recently, Austin, has allowed me to gain a full perspective of customer expectations across the country. In each of those markets with Hyatt we were able to create a guest experience driven by care, and to see that come to life at Lost Pines will be a great journey.
3. What goals do you have in mind for the destination for this year and further down the line?
My immediate goal for the resort is to continue the tradition that we have established over our 10-year history. Further down the line, my goal is to have customers from the West Coast to the East Coast recognize and ultimately connect with Hyatt Regency Lost Pines and place us into their meeting rotation.
4. How did you get into the industry?
My uncle was a national sales manager, and from a young age I was driven to interact with customers and provide the backdrop to tell their story. Hearing my uncle tell us what events were like at his hotel were some of the best memories I have. From that point on, I knew there was no other industry for me.
5. What do you enjoy most about the organization?
What I love most about Hyatt is our purpose. We care for people so they can be their best. What we do better than anyone else, in my opinion, is showcase that purpose to both our guests as well as our associates. This provides the landscape to have everyone who enters our hotels to truly have a memorable experience.