These interviews are part of a series that highlights new hires within the industry. Have you recently started a new role or do you know someone who has? Submit your ideas to firstname.lastname@example.org.
Steven Szenasi was recently hired as the general manager of The Ritz-Carlton, Dove Mountain.
1. What are you looking forward to the most in your new role?
I am looking forward to carrying on the amazing legacy of our resort, maintaining our Forbes Five Star rating, consistently elevating our guest experience, driving our employee engagement, and ensuring our owners are happy.
2. How do you think past experiences have prepared you for this role?
I have been working in the hospitality industry for 25-plus years. I started when I was 14, picking up banquet serving shifts during my high school years. I started at the bottom of the ranks and worked my way up through multiple operations and sales and marketing positions. I have been with Ritz-Carlton for 14 years, worked at six different hotels and assisted with many openings. I spent the last three years as the resort’s director of operations, driving key initiatives, and helping the resort grow. I am fortunate to know the area, the resort, and everyone I have worked alongside for the last three years.
3. How did you get into the industry?
Nobody in my family has a hospitality background. Growing up, I spent a lot of time with my grandparents over the weekends. My grandma taught me how to cook and bake. I enjoyed it so much that I went to culinary school for four years to become a pastry chef. This is how my hospitality career started.
4. What are you hoping to achieve in your new role?
I am looking forward to keep doing what we are doing the best and to improve areas of opportunities so that we can take those to the next level to maintain our premier position within the hospitality industry. In addition, I am looking forward to being part of the Marana and Tucson community to further enhance our community outreaches and partnerships. Giving back to our community is our top priority.
5. What do you enjoy most about the industry?
Every day is different. Every guest is different. Every situation is different. I love the ever-changing environment and challenges because we never get bored. I love coming to work to engage, nurture and grow our staff. Seeing them grow and succeed is one of the most rewarding parts of my job. They inspire me to be better, to do more, to try new things, and to lead by example.